FAQs

What does ShiokFarm mean?

'Shiok' is commonly used in Malaysia & Singapore. Expression of happiness, pleasure. It conveys a feeling of strong taste buds tingling (when used with regards to food).

Top 5 Questions

Why shall I commit to a 6 months contract?

We use the 6 months membership to secure buying commitments from local farmers and producers to ensure a predictable food supply. A committed membership base provides consistently reliable quality and service.

I am going on holidays, what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or donate it to a charity we are working with. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.

Where are the collection points? When are they open?

Your delivery day depends on where you live. We have different Collection Points in Singapore. We only visit each Collection Point once a week, at fixed times. This ensures your food is fresh and means we can keep delivery cost very low.

Collection points*:
☐ Bedok: Day and time tbc
☐ Bukit Timah x Farrer Road: Tuesdays from 10 am – noon
☐ Caldecott: Tuesdays from 1pm to 3pm
☐ Clementi: Day and time tbc
☐ Harbour Front: Tuesdays from 11am – 1pm
☐ Holland Village: Mondays from 10 am – noon
☐ Joo Chiat /Siglap: Tuesdays from 10 am – noon
☐ Katong: Tuesdays from 9:30 am – 11:30 am
☐ Kovan: Mondays from 9:30 am - 11:30am
☐ Novena: Tuesdays from 11:30 am – 1:30pm
☐ Serangoon: Mondays from 9 am - 11am
☐ Sophia Road: Day and time tbc
☐ Tanglin: Mondays from 11:30 am – 1:30pm
☐ River Valley: Tuesdays from 10:30 am – 12:30

*Exact times and locations may change

Can I choose what comes in my fruit & vegetable bag?

Our program is based on a partnership between us as a community, and farmers. We commit to buy the farmers’ harvests, in return of which they give us really good prices. This means that we do not really get to choose what is in the bag.

However, if you have chosen the 5kg or the 10kg bag, we can tell you that it will contain some of the following items:

Vegetables: tomatoes, cherry tomatoes, salad mix, chard, green beans, zucchini, eggplant, spinach, cucumber, red pepper, squash, radishes (small red ones), corn
Root vegetables: shallots, beetroots, sweet potatoes, leeks, potatoes, carrots, ginger
Herbs: basil, coriander, parsley, rosemary, mint.
Fruits: bananas, pineapple, sweet melon, passion fruit, papaya, lime, pomelo.

If you have chosen the Exotic bag, it will contain some of the following items:

Vegetables: avocado, beef tomatoes, arugula, kale, broccoli, baby spinach
Root vegetables: carrots, asparagus
Fruits: strawberries, raspberries, blackberries, apples, pears

If there is in your bag a produce you really do not like, you can offer to exchange it on your WhatsApp group. Most of the time, you will find a volunteer to exchange with you.

How do I change my order?

To change your order, please login to our web site. Go under “Account Settings” and update your desired bags. Please note that all new orders will take effect at the start of the next month, provided you notify us at least two weeks before the start of the month and that we have enough resources available. We will notify you!

Bags

Can I choose what comes in my fruit & veg bag?

Our program is based on a partnership between us as a community, and farmers. We commit to buy the farmers’ harvests, in return of which they give us really good prices. This means that we do not really get to choose what is in the bag.

However, if you have chosen the 5kg or the 10kg bag, we can tell you that it will contain some of the following items:

Vegetables: tomatoes, cherry tomatoes, salad mix, chard, green beans, zucchini, eggplant, spinach, cucumber, red pepper, squash, radishes (small red ones), corn
Root vegetables: shallots, beetroots, sweet potatoes, leeks, potatoes, carrots, ginger
Herbs: basil, coriander, parsley, rosemary, mint.
Fruits: bananas, pineapple, sweet melon, passion fruit, papaya, lime, pomelo.

If you have chosen the Exotic bag, it will contain some of the following items:

Vegetables: avocado, beef tomatoes, arugula, kale, broccoli, baby spinach
Root vegetables: carrots, asparagus
Fruits: strawberries, raspberries, blackberries, apples, pears

If there is in your bag a produce you really do not like, you can offer to exchange it on your WhatsApp group. Most of the time, you will find a volunteer to exchange with you.

How do I know what will be in my bag next week?

Every Friday, and latest Saturday morning, we post on our Facebook page the content of the following week’s bags. Ask to join our page
here(https://www.facebook.com/groups/shiokfarm/) and send us an email to hello@shiokfarm.com if we have not approved your application within the next 24 hours, specifying your Facebook name, if different from your real name. Note that this page is reserved to our members exclusively.

Does the bag contain exactly the same produces every week?

Nope, we are trying as much as we can to rotate produces. However, some items are regulars: romaine salad, tomatoes, zucchinis, eggplants, potatoes (sweet and not), rock melon, bananas.

We also try to follow the season. The rainy season offers less diversity of fruits and vegetables than the rest of the year.

What if I am sitting on a mountain of bananas and they are planned to be in my next bag?

If you face this situation, you have three options:

- ask on Facebook which recipes other members have to share. You will be surprised with what you can do!

- once you have tried all the possible recipes, or if you do not feel adventurous, you can ask your WhatsApp group if a member is willing to exchange them for something you like. We really encourage exchange of produces between members as it works really well.

- You can give them to your neighbor, your security guard, a local charity.

Actually, you can do any of the above, just make sure they are not wasted.

What do I do with the empty bags?

Please bring back your empty bags to your Collection Point every week. You will be asked to sign a form to confirm you brought them back. Kindly make sure they are clean – as clean as you would like your bag to be – and folded. It is not our hosts’ job to fold them.

One of the produces is rotten, what do I do?

In the unlikely event that one of your item is rotten (ie: rotten = not eatable at all, dead; Not just damaged or funny looking), please take a picture of it and send it to claire@shiokfarm.com. We will arrange to have it replaced the next week. If it is just damaged, then make sure you cook it the same day and have it for dinner. We try as much as we can to avoid waste.

How do I store my organic veg and fruits?

  • In the fridge: salad and all leafy. Note that your salad, arugula, baby spinach might appreciate a 15 minutes bath in cold water. Once done, dry them well, wrap them in a kitchen towel and put them in the fridge. Eggplant, zucchinis, green beans will also love the freshness of your fridge.
  • In a dark cupboard: potatoes and sweet potatoes.
  • Outside, in a dish, but not in a plastic bag: tomatoes, onions, garlic, bananas, apples, pears
  • Red radishes and herbs: take a Tupperware, put some wet kitchen paper at the bottom (press the water out), put your herbs or red radishes, cover with another wet kitchen paper. They will live longer in your fridge.
  • Unripen fruits/vegetables: wrap any unripen fruits in newspaper (as if you were wrapping a gift) and put them in a dark cupboard for 24 hours: it’s magic!
Feel free to share your tips with us: hello@shiokfarm.com

I am going on holidays: what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or would like to donate it to a charity we are working with. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.

How do I know it’s organic?

Singapore currently does not have its own organic certification standards. Nevertheless, the farm we work with in Singapore has been employing state of the art organic farming methods and are in the process of getting their organic certifications. Farming at the farm is carried out without any synthetic and chemical fertilizers, herbicides, fungicides or pesticides. Instead, it relies on a combination of strategies to maximize productivity and quality of the crops, to minimize pests, weeds, diseases, wastage and pollution. And of course, all the seeds are organic - no GMOs. As for the farms in Malaysia and Thailand, they have their own certifications.
In parallel, and to make sure items are indeed with as little fertilizers and pesticides as possible, we do our own random testings. If an item is suspicious, we will remove it from the list.

Logistics

Where are the collection points? When are they open?

Your delivery day depends on where you live. We have different Collection Points in Singapore. We only visit each Collection Point once a week, at fixed times. This ensures your food is fresh and means we can keep delivery cost very low.

Collection points*:
☐ Bedok: Day and time tbc
☐ Bukit Timah x Farrer Road: Tuesdays from 10 am – noon
☐ Caldecott: Tuesdays from 1pm to 3pm
☐ Clementi: Day and time tbc
☐ Harbour Front: Tuesdays from 11am – 1pm
☐ Holland Village: Mondays from 10 am – noon
☐ Joo Chiat /Siglap: Tuesdays from 10 am – noon
☐ Katong: Tuesdays from 9:30 am – 11:30 am
☐ Kovan: Mondays from 9:30 am - 11:30am
☐ Novena: Tuesdays from 11:30 am – 1:30pm
☐ Serangoon: Mondays from 9 am - 11am
☐ Sophia Road: Day and time tbc
☐ Tanglin: Mondays from 11:30 am – 1:30pm
☐ River Valley: Tuesdays from 10:30 am – 12:30

*Exact times and locations may change

Do you do home deliveries?

Your delivery day depends on where you live, we only visit an area once a week. This ensures your vegetables stay fresh, it also means our logistics costs stay low.

Here below is the list of collection up points* available:
☐ Bedok: Day and time tbc
☐ Bukit Timah x Farrer Road: Tuesdays from 10 am – noon
☐ Caldecott: Tuesdays from 1pm to 3pm
☐ Clementi: Day and time tbc
☐ Harbour Front: Tuesdays from 11am – 1pm
☐ Holland Village: Mondays from 10 am – noon
☐ Joo Chiat /Siglap: Tuesdays from 10 am – noon
☐ Katong: Tuesdays from 9:30 am – 11:30 am
☐ Kovan: Mondays from 9:30 am - 11:30am
☐ Novena: Tuesdays from 11:30 am – 1:30pm
☐ Serangoon: Mondays from 9 am - 11am
☐ Sophia Road: Day and time tbc
☐ Tanglin: Mondays from 11:30 am – 1:30pm
☐ River Valley: Tuesdays from 10:30 am – 12:30

*Exact times and locations TBC

Are deliveries done at the same time every week?

Yes they are. Exceptionally though, we might move a delivery day (ie: national holidays), but we will give you a bit of notice to make sure everybody has time to get organized.

How do I know the delivery has arrived at my Collection point?

Each Collection Point has a WhatsApp group dedicated to Logistics. Your host will announce on this group when the delivery has arrived. Please wait for the message from your host before showing up to your host’s home. 

What if I miss a delivery?

Our bags are not refundable. If you know you are going to miss a delivery, please let us know and we will arrange to donate it to a charity. Alternatively, you can organize to give it to a friend: just login to our web site to arrange it.

I work and cannot pick up the bag!

If you do not have a helper who can go on your behalf, please make sure you get organized with another member. Bags are not allowed to stay at the Collection Point outside of opening times. Collection Points are hosted with members who graciously give us two hours of their time, so that we can cut cost on storage. Hence our role is to be on time, and not use more of their time.

I am going on holidays: what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or donate it to a charity we are working with. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.

What do I do with the empty bags?

Please bring back your bag(s) to the Collection Point. You will be asked to sign a form to confirm you brought them back. Kindly make sure they are clean – as clean as you would like your bag to be. – and folded. It is not our hosts’ job to fold them. 

Can I know in advance what will be in my bag?

Every Friday, and latest Saturday morning, we post on our Facebook page the content of the following week’s bags. Ask to join our page
here(https://www.facebook.com/groups/shiokfarm/) and send us an email to hello@shiokfarm.com if we have not approved your application within the next 24 hours, specifying your Facebook name, if different from your real name. Note that this page is reserved to our members exclusively.

Can we visit the farm?

Farm visits are exclusively reserved to members and happen every month. The exact date is announced on our Facebook page. Note that this page is also exclusively reserved to our members.

Contract

Why shall I commit to a 6 months contract?

We use the 6 months membership to secure buying commitments from local farmers and producers to ensure a predictable food supply. A committed membership base provides consistently reliable quality and service.

Will I be charged for the 6 months straight away?

Nope, we charge you monthly, ahead of the starting month. Everything is done on our web site. The payment is done through a secured payment gateway (ie: we do not keep your credit card details).

How do I pay for my order?

Everything is done online! You will pay with your credit card, through a secured payment gateway (i.e.: we do not have your credit card details). After keying in your credit card details, it will be charged automatically on the 20th of every month. Note that we pay ahead of the month, not at the end of the month.

How do I change my order? What is the deadline for changing my order?

To change your order, please login to our web site. Go under “Account Settings” and update your desired bags. Please note that all new orders will take effect at the start of the next month, provided you notify us at least two weeks before the start of the month and that we have enough resources available. We will notify you!

How do I close my account?

We are sorry to see you leave. Please login to our web site. You will be given the option to close your account in the Members’ Area. Note that to get your SGD200 deposit back, we need a two months notice.

How do I get my deposit back?

Upon joining ShiokFarm, we ask every member to transfer a $200 deposit. We will send you back your deposit the day you leave the program, provided you have given us a two months notice. This is to make sure we have enough time to find someone to replace you.



9100 2711

Our lines are open
Mon to Fri: 9am to 3pm

hello@shiokfarm.com

Send us your questions or suggestions,
as well as your favorite recipe.

If you see the web chat icon next to the phone number,
click it and chat to a real human being.
It’s quicker than email.

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