FAQs

What does ShiokFarm mean?

'Shiok' is commonly used in Malaysia & Singapore. Expression of happiness, pleasure. It conveys a feeling of strong taste buds tingling (when used with regards to food).

Top 5 Questions

Why shall I commit to a 6 months contract?

We use the 6 months membership to secure buying commitments from local farmers and producers to ensure a predictable food supply. A committed membership base provides consistently reliable quality and service.

I am going on holidays, what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or donate it to a charity we are working with. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.

Where are the collection points? When are they open?

Your delivery day is on Wednesday. We have different Collection Points in Singapore. We only visit each Collection Point once a week, at fixed times. This ensures your food is fresh and means we can keep delivery cost very low.

Collection points*:
☐ Balmoral
☐ Bedok
☐ Bishan
☐ Bukit Timah x Farrer Road
☐ Caldecott
☐ Clementi
☐ Depot Road
☐ Harbour Front
☐ Holland Road x Farrer Road
☐ Holland Village
☐ Joo Chiat /Siglap
☐ Katong
☐ Kovan
☐ Novena
☐ River Valley
☐ Serangoon Gardens
☐ Sophia Road
☐ Tanglin

*Exact times and locations may change

Can I choose what comes in my fruit & vegetable bag?

Our program is based on a partnership between us as a community, and farmers. We commit to buy the farmers’ harvests, in return of which they give us really good prices. This means that we do not really get to choose what is in the bag.

However, if you have chosen the 3kg Essential bag that focuses on produces which have the highest pesticide levels when grown non organically, we can tell you that it will contain the following items:

Vegetables: tomatoes, cherry tomatoes, salad mix, green beans, baby spinach, kale, capscicum, potatoes, sweet potatoes, carrots, ginger
Fruits: bananas, apples, pears.

Note that you will have to complete this bag with other sources to bring variety to your child's alimentation. But at least, you have covered the Dirty Dozen!

If you have chosen the 3kg Essential + 2kg Top up, it will contain the same things as the 3kg Essential bag with a top up of produces from the 7kg (this is to allow more variety).

If you have chosen the 7kg Standard bag, it will contain some of the following items:

Vegetables: Tomatoes, cherry tomatoes, lettuce, potatoes and/or sweet potatoes every week. Every other week: zucchinis, carrots and eggplants. Occasionally: sweet corn, pumpkin, butternup pumpkin, cauliflower, baby spinach, kale, capsicums, leaks, ginger.
Fruits: Most weeks you will get bananas and apples OR pears, oranges OR grapefruits. Occasionally, you will receive pineapples, coconut, papaya, passion fruits. Depending of the season, we will be able to include other vegetables and fruits such as mangoes, rambutan, mangosteen, etc.

If you have chosen the 3kg Premium bag, it will contain some of the following items:

Vegetables: avocado, fennel, beef tomatoes, arugula (roquette), romaine heart, kale, broccoli, baby spinach, belgium endives, carrots, asparagus.
Fruits: strawberries, raspberries, blackberries, blueberries, cherries, pomgranate, kiwi, clementine, apples, pears.
Herbs: when available, we will rotate mint, basil, parsley, coriander, oregano, tarragon, thyme, sage.

If there is in your bag a produce you really do not like, you can offer to exchange it on your WhatsApp group. Most of the time, you will find a volunteer to exchange with you.

What is the Dirty Dozen?

The Dirty Dozen list is put together every year by the "Environmental Working Group" (EWG). It reveals the fruits and vegetables that are the most likely to be contaminated by pesticides. Among the key findings in 2017:

- Almost 70% of 48 non-organic samples tested positive for at least one pesticide, and much more in many cases.

- A single strawberry had twenty different pesticides.

- A single strawberry had twenty different pesticides.

- DDT, a neurotoxic insecticide banned in the U.S was found on an alarming number of Spinach samples.

- More than 98 percent of samples of strawberries, spinach, peaches, nectarines, cherries and apples tested positive for residue of at least one pesticide.

The 2017 list contains the following items: strawberries, spinach, nectarines, apples, peaches, pears, cherries, grapes, celery, tomatoes, capscicums and potatoes.

At ShiokFarm, we really want every parent to be able to afford to feed their child with food that is as clean as possible. To support them, we have put the "3kg Essential Bag" that focuses on the Dirty Dozen produces. Note that the bag's content does not varry much (check "Our Bags" to view it), hence you will need to complete it with other produces, to vary your child's diet.

We cannot wash or peel our way out of the problem. Washing removes some residues. Systemic pesticides are inside the produce and can't be washed away.

In Asia, we can add green leafy vegetables to the list. We have also tested on several occasions non organic bananas that were very high on nitrates (this is a fertiliser, not a pesticide, but as hazardous for humans' health when found in high quantities and when one is exposed to repeatedly). Our 3kg Essential bag and 7kg Standard bag both contain organic bananas.

Bags

Can I choose what comes in my fruit & veg bag?

Our program is based on a partnership between us as a community, and farmers. We commit to buy the farmers’ harvests, in return of which they give us really good prices. This means that we do not really get to choose what is in the bag.

However, if you have chosen the 3kg Essential bag that focuses on produces which have the highest pesticide levels when grown non organically, we can tell you that it will contain the following items:

Vegetables: tomatoes, cherry tomatoes, salad mix, green beans, baby spinach, kale, capscicum, potatoes, sweet potatoes, carrots, ginger
Fruits: bananas, apples, pears.

Note that you will have to complete this bag with other sources to bring variety to your child's alimentation. But at least, you have covered the Dirty Dozen!

If you have chosen the 3kg Essential + 2kg Top up, it will contain the same things as the 3kg Essential bag with a top up of produces from the 7kg (this is to allow more variety).

If you have chosen the 7kg Standard bag, it will contain some of the following items:

Vegetables: Tomatoes, cherry tomatoes, lettuce, potatoes and/or sweet potatoes every week. Every other week: zucchinis, carrots and eggplants. Occasionally: sweet corn, pumpkin, butternup pumpkin, cauliflower, baby spinach, kale, capsicums, leaks, ginger.
Fruits: Most weeks you will get bananas and apples OR pears, oranges OR grapefruits. Occasionally, you will receive pineapples, coconut, papaya, passion fruits. Depending of the season, we will be able to include other vegetables and fruits such as mangoes, rambutan, mangosteen, etc.

If you have chosen the 3kg Premium bag, it will contain some of the following items:

Vegetables: avocado, fennel, beef tomatoes, arugula (roquette), romaine heart, kale, broccoli, baby spinach, belgium endives, carrots, asparagus.
Fruits: strawberries, raspberries, blackberries, blueberries, cherries, pomgranate, kiwi, clementine, apples, pears.
Herbs: when available, we will rotate mint, basil, parsley, coriander, oregano, tarragon, thyme, sage.

If there is in your bag a produce you really do not like, you can offer to exchange it on your WhatsApp group. Most of the time, you will find a volunteer to exchange with you.

Can I choose what comes in my Wine Box?

Our program is based on a partnership between us as a community, and a few wine producers. We ship the wine from far far away and it takes about two months to reach us. This means that we cannot allow you to choose what will be in the Wine Box in the next couple of months. But if you know an organic or biodynamic wine producer you would like to introduce to us, then please feel free to connect him/her to claire@shiokfarm.com. We will be very happy to meet!

How do I know what will be in my bag next week?

Every week, and latest two days before the delivery, we post on our Facebook page the content of the next bag. Ask to join our page
here(https://www.facebook.com/groups/shiokfarm/) and send us an email to hello@shiokfarm.com if we have not approved your application within the next 24 hours, specifying your Facebook name, if different from your real name. Note that this page is reserved to our members exclusively.

How do I know what will be in my Wine Box next month?

Every last week of the month, we post on our Facebook Group (reserved to our active members) the list of wines that will be distributed the following month. Ask to join our page: https://www.facebook.com/groups/shiokfarm/

Does the bag contain exactly the same produces every week?

Nope, we are trying as much as we can to rotate produces. However, some items are regulars: romaine salad, tomatoes, potatoes (sweet and not), bananas, apples and pears. We try as much as we can, to cover the Dirty Dozen.

We also try to follow the season. The rainy season offers less diversity of fruits and vegetables than the rest of the year.

Does the Wine Box contain exactly the same produces every month?

Nope, every month, we are taking you on a trip to discover new wines from around the world. :)

What if I am sitting on a mountain of bananas and they are planned to be in my next bag?

If you face this situation, you have three options:

- ask on Facebook which recipes other members have to share. You will be surprised with what you can do!

- once you have tried all the possible recipes, or if you do not feel adventurous, you can ask your WhatsApp group if a member is willing to exchange them for something you like. We really encourage exchange of produces between members as it works really well.

- You can give them to your neighbor, your security guard, a local charity.

Actually, you can do any of the above, just make sure they are not wasted.

What do I do with the empty bags?

Please bring back your empty bags to your Collection Point every week. You will be asked to sign a form to confirm you brought them back. Kindly make sure they are clean – as clean as you would like your bag to be – and folded. It is not our hosts’ job to fold them.

One of the produces is rotten, what do I do?

In the unlikely event that one of your item is rotten (ie: rotten = not eatable at all, dead; Not just damaged or funny looking), please take a picture of it and send it to hello@shiokfarm.com or send a WhatsApp to our Customer Relationship phone. We will arrange to have it replaced the next week. If it is just damaged, then make sure you cook it the same day and have it for dinner. We try as much as we can to avoid waste.

One of the wines does not taste good, what do I do?

In the unlikely event that one of your wine bottles is corcked, then please close it, keep it and contact us so that we can come and pick it up. Note that bottles that are more than half empty will not be replaced.

How do I store my organic veg and fruits?

  • In the fridge: salad and all leafy. Note that your salad, arugula, baby spinach might appreciate a 15 minutes bath in cold water. Once done, dry them well, wrap them in a kitchen towel and put them in the fridge. Eggplant, zucchinis, green beans will also love the freshness of your fridge.
  • In a dark cupboard: potatoes and sweet potatoes.
  • Outside, in a dish, but not in a plastic bag: tomatoes, onions, garlic, bananas, apples, pears
  • Red radishes and herbs: take a Tupperware, put some wet kitchen paper at the bottom (press the water out), put your herbs or red radishes, cover with another wet kitchen paper. They will live longer in your fridge.
  • Unripen fruits/vegetables: wrap any unripen fruits in newspaper (as if you were wrapping a gift) and put them in a dark cupboard for 24 hours: it’s magic!
Feel free to share your tips with us: hello@shiokfarm.com

I am going on holidays: what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or would like to donate it to a charity we are working with. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.

I am going on holidays: what can I do with my Wine Box?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your Wine Box to a friend or when shall we schedule a delivery for your wine. If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can contact this person to arrange your Wine Box delivery.

If you are giving your Wine Box to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs and arrange payment (if any) directly with you.

How do I know it’s organic?

Singapore currently does not have its own organic certification standards. Nevertheless, the farm we work with in Singapore has been employing state of the art organic farming methods and are in the process of getting their organic certifications. Farming at the farm is carried out without any synthetic and chemical fertilizers, herbicides, fungicides or pesticides. Instead, it relies on a combination of strategies to maximize productivity and quality of the crops, to minimize pests, weeds, diseases, wastage and pollution. And of course, all the seeds are organic - no GMOs. As for the farms in Malaysia and Thailand, they have their own certifications.
In parallel, and to make sure items are indeed with as little fertilizers and pesticides as possible, we do our own random testings. If an item is suspicious, we will remove it from the list.

Logistics

Where are the collection points? When are they open?

Your delivery is on Wednesday. We have different Collection Points in Singapore. We only visit each Collection Point once a week, at fixed times. This ensures your food is fresh and means we can keep delivery cost very low.

Collection points*:
☐ Balmoral
☐ Bedok
☐ Bishan
☐ Bukit Timah x Farrer Road
☐ Caldecott - tbc
☐ Clementi
☐ Depot Road
☐ Harbour Front
☐ Holland Road x Farrer Road
☐ Holland Village
☐ Joo Chiat /Siglap
☐ Katong
☐ Kovan
☐ Novena
☐ River Valley
☐ Serangoon Gardens
☐ Sophia Road
☐ Tanglin

*Exact times and locations may change

Do you do home deliveries?

We do home delivery only for our Wine Boxes. Please login and got to Edit My Account to let us know what is your prefered time of the day to arrange the delivery of your Wine Box to your door.

Our vegetable bags are delivered at a Collection Point. Your delivery day depends on where you live, we only visit an area once a week. This ensures your vegetables stay fresh, it also means our logistics costs stay low.

Are deliveries done at the same time every week?

Yes they are. Exceptionally though, we might move a delivery day (ie: public holidays), but we will give you a bit of notice to make sure everybody has time to get organized.

How do I know the delivery has arrived at my Collection point?

Each Collection Point has a WhatsApp group dedicated to Logistics. Your host will announce on this group when the delivery has arrived. Please wait for the message from your host before showing up to your host’s home. 

What if I miss a delivery?

Our bags are not refundable. If you know you are going to miss a delivery, please let us know and we will arrange to donate it to a charity. Alternatively, you can organize to give it to a friend: just login to our web site to arrange it.

I work and cannot pick up my organic vegetable bag!

If you do not have a helper who can go on your behalf, please make sure you get organized with another member. Bags are not allowed to stay at the Collection Point outside of opening times. Collection Points are hosted with members who graciously give us two hours of their time, so that we can cut cost on storage. Hence our role is to be on time, and not use more of their time.

I am going on holidays: what can I do with my bag?

If you are going on holidays, please login to our web site and key in the dates at which you will be gone. Also, let us know there whether you will be giving your bag to a friend or donate it to a charity we are working with (only for vegetable bags, not for Wine Boxes). If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group.

If you are giving your bag to a friend, kindly note that you are responsible for making sure your friend has all the information she/he needs.

What do I do with the empty bags?

Please bring back your bag(s) to the Collection Point. You will be asked to sign a form to confirm you brought them back. Kindly make sure they are clean – as clean as you would like your bag to be. – and folded. It is not our hosts’ job to fold them. 

Can I know in advance what will be in my bag?

Every Friday, and latest Saturday morning, we post on our Facebook page the content of the following week’s fruitand vegetable bags. Ask to join our page
here(https://www.facebook.com/groups/shiokfarm/) and send us an email to hello@shiokfarm.com if we have not approved your application within the next 24 hours, specifying your Facebook name, if different from your real name. Note that this page is reserved to our members exclusively.

Every last week of the month, we post on the same Facebook Group what will be in the following week Wine Box.

Contract

Why shall I commit to a 6 months contract?

We use the 6 months membership to secure buying commitments from local farmers and producers to ensure a predictable food supply. A committed membership base provides consistently reliable quality and service.

Will I be charged for the 6 months straight away?

Nope, we charge you monthly, ahead of the starting month. Everything is done on our web site. The payment is done through a secured payment gateway (ie: we do not keep your credit card details).

How do I pay for my order?

Everything is done online! You will pay with your credit card, through a secured payment gateway (i.e.: we do not have your credit card details). After keying in your credit card details, it will be charged automatically on the 20th of every month for the Bags and on the 25th for our Wine Box. Note that we pay ahead of the month, not at the end of the month.

How do I change my order? What is the deadline for changing my order?

To change your order, please login to our web site. Go under “Account Settings” and update your desired bags. Please note that all new orders will take effect at the start of the next month, provided you notify us at least two weeks before the start of the month and that we have enough resources available. We will notify you!

How do I close my account?

We are sorry to see you leave. Please login to our web site. You will be given the option to close your account in the Members’ Area. Note that to get your SGD200 deposit back, we need a two months notice.

How do I get my deposit back?

Upon joining ShiokFarm, we ask every member to transfer a $200 deposit, may it be for our bags of organic vegetables and fruits or for our Wine Box, in both cases, a deposit is requested. We will send you back your deposit the day you leave the program, provided you have given us a two months notice. This is to make sure we have enough time to find someone to replace you.



9100 2711

Our lines are open
Mon to Fri: 9am to 3pm

hello@shiokfarm.com

Send us your questions or suggestions,
as well as your favorite recipe.

If you see the web chat icon next to the phone number,
click it and chat to a real human being.
It’s quicker than email.

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