Frequently Asked Questions
What does ShiokFarm mean?
'Shiok' is commonly used in Malaysia & Singapore. Expression of happiness, pleasure. It conveys a feeling of strong taste buds tingling (when used with regards to food).
Why take the subscription option with 2-month notice?
ShiokFarm gathers families who commit to buying a farmer's entire harvest. This allows good prices as the farmer does not have a risk of unsold inventory anymore. Giving farmers this much needed visibility also allows the ShiokFarm community to reduce food waste by about 40%.
I am going on holiday. What can I do with my subscription?
If you are going on holidays, please login to our web site and fill in the vacation form. You can then decide whether you would like to give your bag to a friend or donate it to a charity we are working with.
If you are giving it to a friend, please make sure you give us her/his phone number and name, so that we can add this person to the relevant WhatsApp group. Kindly note that you are responsible for making sure your friend has all the information she/he needs. We will send you an email reminding you the process, to make sure nothing is forgotten.
Members also have the possibility to pause their membership for a period of up to one month for every year of membership, as long as the Member has already been a subscriber for at least three months. Members can only pause their membership once every membership year.
Can I choose what goes in my fruit & vegetables bag?
We have a wide range of bags to cater to each of our members' needs.
- Our 5 and 7kg Standard bag are good for families of different sizes and focus on the Dirty Dozen fruit and vegetables (those that contain the most pesticide residue when grown with traditional methods).
- With our 3kg Premium bag you can indulge in premium fruit and vegetables like artichoke and berries. Many of our members combine a Standard bag with a Premium bag.
- Our specialty bags include our 6kg Healthy Paleo Diet bag (no nightshade vegetables, mix of standard and premium bag), our 5kg Low Carb Keto bag (vegetable-heavy) and our 7kg Indian Cuisine bag.
- Finally, we have a 3kg Fruit bag for those of you with sweet tooth at home!
To see exactly which fruit and vegetables go into each bag, click on each bag here.
If there is a produce in your bag you really do not like, you can offer to exchange it on your WhatsApp group of your collection points. Most of the time, you will find a volunteer to swap with you.
And if none of these options work for you, you can also build your own bag. To do this head to our Fruit & Vegetables section and place your order every week before Thursday noon. Your order will be delivered the following week.
Can I choose what comes in my wine box?
Our program is based on a partnership between us as a community, and a few wine producers. We ship the wine from far far away and it takes about two months to reach us. This means that we cannot allow you to choose what will be in the Wine Box in the next couple of months. But you can choose if you would like white or red wine. And if you know an organic or biodynamic wine producer you would like to introduce to us, then please feel free to connect him/her to email@example.com. We will be very happy to meet!
Can I know in advance what will be in my bag?
Every Friday we post on our Facebook page the content of the following week’s fruit and vegetable bags. Ask to join our page here and send us an email to firstname.lastname@example.org if we have not approved your application within the next 24 hours, specifying your Facebook name, if different from your real name. Note that this page is reserved to our members exclusively.
Please note that as we work directly with farms and depend on the sun’s good will, bags’ content might vary slightly from what was announced.
Every last week of the month, we post on the same Facebook Group what will be in the following week Wine Box.
Why do I need to pay a deposit for the 2-month notice subscription?
At ShiokFarm, we commit to work with farmers on behalf of the community. You can cancel your subscription at any point in time, however if you chose a standard subscription (as opposed to a renewable 1-month trial), we will need a two months' notice. This is why we require a $200 deposit. It will be given back to you, provided you give us this notice. If you do not, we will use it to support the farm while we are looking for someone to take over your share.
When is my credit card charged for my subscription?
Once you have joined our program, your credit card is charged automatically on the 20th of every month for the Bags and on the 25th for our Wine Box. Note that we pay ahead of the month, not at the end of the month.
How do I change my subscription?
To change your order, please login to our web site. Go under “Account Settings” and update your desired bags. Please note that all new orders will take effect at the start of the next month, provided you notify us at least two weeks before the start of the month and that we have enough resources available.
If you encounter any issues, please contact us by email or on What's App.
What if I miss a delivery?
Our bags are not refundable. If you know you are going to miss a delivery, please let us know and we will arrange to donate it to a charity. Alternatively, you can organize to give it to a friend: just login to our web site to arrange it.
How do I close my account?
We are sorry to see you leave. Please email email@example.com to let us know and make sure you receive an acknowledgement email. Note that to get your SGD200 deposit back, we need a two months' notice.
Can you deliver fruit at my office?
Yes! You can now receive bags of organic fruits delivered straight to your office, weekly. This allows you and your team to have healthy snacks at work, a nice alternative to chips and chocolate bars.
Note that this program only has a one-month notice.
What do I do with the empty bag?
Please bring back your bag(s) to the Collection Point or give them back to our delivery team. You will be asked to sign a form to confirm you brought them back. Kindly make sure they are clean – as clean as you would like your bag to be. – and folded. It is not our hosts’ job to fold them.
Are deliveries done at the same time every week?
Yes, they are. Exceptionally though, we might move a delivery day (ie: public holidays), but we will give you a bit of notice to make sure everybody has time to get organized.
I work and cannot pick up my ShiokFarm bag
If you or the person who is usually collecting your bag cannot go to the Collection Point on your behalf, please make sure you get organized with another member to pick up your bag on time. Alternatively, you can subscribe to our home delivery service for an additional fee.
Kindly note that bags are not allowed to stay at the Collection Point outside of opening times. Collection Points are hosted with members who graciously give us two hours of their time, so that we can cut cost on storage. Hence our role is to be on time, and not use more of their time.
Does the bag/wine box contain exactly the same produce every time?
Nope, we are trying as much as we can to rotate produces. However, some items are regulars: local lettuce, tomatoes, potatoes (sweet and not), bananas and apples. We try as much as we can, to cover the Dirty Dozen.
We also try to follow the season. The rainy season offers less diversity of fruits and vegetables than the rest of the year.
As for wine, every month we are taking you on a trip to discover new wines from around the world. :)
What if I am sitting on a mountain of bananas and they are planned to be in my next bag?
If you face this situation, you have three options:
- ask on Facebook which recipes other members have to share. You will be surprised with what you can do!
- once you have tried all the possible recipes, or if you do not feel adventurous, you can ask your WhatsApp group if a member is willing to exchange them for something you like. We really encourage exchange of produces between members as it works really well.
- You can give them to your neighbour, your security guard, a local charity.
Actually, you can do any of the above, just make sure they are not wasted.
One of the produce is rotten. What do I do?
In the unlikely event that one of your items is rotten (i.e. rotten = not eatable at all, dead; Not just damaged or funny looking), please take a picture of it and send it to firstname.lastname@example.org or send a WhatsApp to our Customer Relationship phone. We will arrange to have it replaced the next week. If it is just damaged, then make sure you cook it the same day and have it for dinner. We try as much as we can to avoid waste.
One of the wines does not taste good. What do I do?
In the unlikely event that one of your wine bottles is corked, then please close it, keep it and contact us so that we can come and pick it up. Note that bottles that are more than half empty will not be replaced.
How should I store my organic fruit and vegetables?
- In the fridge: salad and all leafy. Note that your salad, arugula, baby spinach might appreciate a 15 minutes bath in cold water. Once done, dry them well, wrap them in a kitchen towel and put them in the fridge. Eggplant, zucchinis, green beans will also love the freshness of your fridge.
- In a dark cupboard: potatoes and sweet potatoes.
- Outside, in a dish, but not in a plastic bag: tomatoes, onions, garlic, bananas, apples, pears.
- Red radishes and herbs: take a Tupperware, put some wet kitchen paper at the bottom (press the water out), put your herbs or red radishes, cover with another wet kitchen paper. They will live longer in your fridge.
- Unripen fruits/vegetables: wrap any unripen fruits in newspaper (as if you were wrapping a gift) and put them in a dark cupboard for 24 hours: it’s magic!
Feel free to share your tips with us: email@example.com
How do I know it's organic?
Singapore has just released their Urban Organic certification. While we are waiting for enough farms to be certified, we are working closely with our partner farms in Malaysia and Thailand. As for the farms in Malaysia and Thailand, they are all at least EU and USDA certified. We visit them on a regular basis to make sure there are bugs flying and crawling on the floor.
What is the Dirty Dozen
The Dirty Dozen list is put together every year by the "Environmental Working Group" (EWG). It reveals the fruits and vegetables that are the most likely to be contaminated by pesticides. For example, a single strawberry can have as many as twenty different pesticides.
Click here to see the latest list
In Asia, we can add green leafy vegetables to the list. We have also tested on several occasions non organic bananas that were very high on nitrates (this is a fertiliser, not a pesticide, but as hazardous for humans' health when found in high quantities and when one is exposed to repeatedly).
We cannot wash or peel our way out of the problem. Washing removes some residues. Systemic pesticides are inside the produce and cannot be washed away.
At ShiokFarm, we really want every parent to be able to afford to feed their child with food that is as clean as possible. To support them, we have put the 5kg and the 7kg bags together. They focus on the Dirty Dozen produces. Note that both bags contain other organic produces to allow variety.
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