Terms & Conditions
SHIOKFARM TERMS & CONDITIONS
These Terms & Conditions govern your relationship with Love Roots Pte Ltd trading as “ShiokFarm” (a company registered in Singapore) and all orders (“Orders”) that you may make for produce including fresh fruit and vegetables (the "Products" or “Product”) via the ShiokFarm Website, www.shiokfarm.com (the "Website"). Please read these Terms & Conditions carefully as they affect your legal rights and obligations.
2.1 To be eligible to receive Products from ShiokFarm, a valid ShiokFarm membership is required.
2.2 Registration can be completed by following the instructions on the Website. To apply for registration as a ShiokFarm member you must be over eighteen (18) years of age and be a resident of Singapore.
2.3 For the registration process, certain personal information will need to be provided together with your selected Bag Type (defined in Section 2.4) and preferred Collection Point (defined in Section 5.1).
2.4 “Bag Type” means the different Product offerings made available to Members from time to time as listed on the Website. ShiokFarm will use best commercial efforts to notify Members of the contents of each Order by Bag Type no later than the Saturday prior to the designated delivery date but reserves the right to make changes or substitutions at any time.
2.5 A confirmation email will be sent to the email address you provide in your membership registration application once your application for has been received.
2.6 You will receive a further confirmation email once your membership application has been accepted. Please note that there may be a waiting list. You will be notified once your membership is ready for activation.
2.7 To activate your membership, you will be required to do the following: (1) set up a direct debit facility via the Website for payment of the Product Fees using ShiokFarm’s designated payment collection vendor, (2) pay a Deposit as provided further in Section 3.1, and (3) acknowledge your acceptance of these Terms & Conditions and the ShiokFarm Privacy Policy. In furtherance of (1), you must provide details of a valid credit or debit card bearing either the MasterCard or Visa symbol (“Registered Card”) to be used for payment of Product Fees. No other form of payment of Product Fees (including cash or cheque) will be accepted.
3.1 Payment of a deposit (“Deposit”) is a condition of the activation of your membership. The amount of the Deposit payable is provided on the Website. For the avoidance of doubt, a Deposit shall only be payable once your membership has been accepted and will not be payable whilst you remain on our waiting list. Deposits must be paid by bank transfer. No other forms of payment of Deposits will be accepted. Payment details for the Deposit will be emailed to you once your membership application is accepted.
4.1 The fees payable for each Bag Type are listed on the Website (“Product Fees”). All prices are inclusive of charges for packaging and transport to your assigned Collection Point.
4.2 ShiokFarm reserves the right, by giving written notice to Members at any time, to increase the price of any Bag Type to reflect any increase in ShiokFarm’s costs for the sourcing and/or delivery of the Products. If you do not accept the price increase, you may cancel your membership and terminate our contract with immediate effect (excluding any Orders already processed for delivery) by emailing claire@shiokfarm.com within thirty (30) days of your receipt of a price increase notice.
4.3 Payments will be made on a monthly basis in advance. Your Registered Card will automatically be charged for your Order on the twentieth (20th) day of each calendar month. However, ShiokFarm cannot accept any liability for how long it takes the bank to process payment.
5.1. ShiokFarm makes delivery to a number of designated collection points located across Singapore listed on the Website (each a “Collection Point”). Your Order will be delivered to the Collection Point assigned to your membership.
5.2 You are responsible for making suitable arrangements to collect your Order from your assigned Collection Point within the designated collection times. ShiokFarm must be notified in advance of any third party (e.g. your spouse and/or foreign domestic worker) authorized to collect your Order on your behalf (“Authorized Person”). Each Member may have up to two (2) Authorized Persons. You, the Authorized Person or Substitute Member collecting your Order must sign the order sheet at the Collection Point to verify the collection of your Order. Any failure to collect your Order within the designated time shall result in the forfeiture/donation of your relevant Order and no refunds will be provided.
5.3 You must return the carry bag(s) in which your Order is delivered to the Collection Point when you collect the following week’s Order. Please sign, or cause to be signed on your behalf, the order sheet at the Collection Point where indicated to confirm such return. In the event of any failure to return carry bags, ShiokFarm reserves the right to charge Members a reasonable fee for their replacement.
5.4 You must inspect the Products as soon as possible after delivery and notify us promptly on the day of delivery if you find any defects in your Order. ShiokFarm will replace any Products acknowledged by ShiokFarm to be defective and Members acknowledge and agree that no refunds shall be offered. ShiokFarm will not replace or accept any responsibility for any defects caused by your misuse and/or neglect of the Products or by accidents caused while the Products are in your possession.
6.1 If you are unable to collect your Order during any period of your contract (for example, if you intend to take a vacation), you must complete and submit a Vacation Form (as defined below) for the relevant Orders via the Website. The “Vacation Form” is available once a Member has logged into the Website and is a form that is used to advise ShiokFarm of any dates on which a Member is unable to collect their Order, allowing the Member to either (1) appoint a Substitute Member (as defined in Section 6.2) to collect the relevant Orders, or (2) donate the relevant Orders to charity. A Vacation Form must be submitted not less than a week prior to the relevant collection dates.
7.1 Any changes to a Member’s selected Bag Type and/or designated Collection Point shall be subject to ShiokFarm’s prior written approval and will require a minimum of one month’s notice. Subject to your receipt of ShiokFarm’s written confirmation of any such modifications to your membership, such changes shall be effective from the first day of the calendar month following expiration of the applicable notice period unless otherwise notified by ShiokFarm. ShiokFarm will use reasonable endeavors to confirm any requested modifications within ten (10) working days. If you do not receive confirmation from ShiokFarm within such time, please email claire@shiokfarm.com to confirm receipt.
7.2 ShiokFarm may suspend or cancel your membership and terminate our contract with you immediately at our reasonable discretion if you breach any of your obligations under these Terms & Conditions.
8.1. Whilst ShiokFarm tries to ensure that information included on the Website or in any other materials is correct, we cannot accept responsibility if, despite our endeavors, this is not the case. You acknowledge and agree that the weight of each Bag Type as listed on the Website is indicative only and ShiokFarm provides no guarantee as to the exact weight and/or contents of each Order actually delivered. ShiokFarm has no responsibility for any content provided to Members by third parties on the Website or otherwise and are merely providing access to such content to you.
8.2 The Website and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. ShiokFarm accepts no liability for functions contained on the Website and makes no warranty that the Website will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of your use of the Website. Websites or pages to which the Website is linked (other than other websites operated by ShiokFarm) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.
8.3 ShiokFarm assumes no liability for any adverse reactions (including allergic reactions, food poisoning etc.) that may occur, and shall not be liable for any incidental or consequential damages resulting, from consumption of our Products.
8.4 ShiokFarm’s liability in connection with any Member’s contract for the supply and purchase of Products shall not exceed the Product Fees paid to ShiokFarm by the relevant Member in question. Except for liability which cannot be restricted or excluded by law, ShiokFarm shall have no liability for any indirect or consequential damages (including loss of profits). Notwithstanding the foregoing, ShiokFarm’s liability for death or personal injury resulting from our negligence shall not be limited.
